• Dedicated to each client’s success
• Full range of contact options: Email, telephone, and online knowledgebase
• Support levels range from standard to premium care
• Options include users conferences passes and training credits
• Access to myCampusInsight online community
Unmatched Service from a Dedicated, Customer-Driven Support Team
Campus Management has a 97% client retention rate owing to its innovation, vision—and its caring and diligent support professionals. The CampusCare support and maintenance program includes a range of services and value-added benefits. Depending on the support package chosen, benefit from:
24/7 tech support
Off-hours system upgrades
Custom case reporting
Regulatory updates
Training keys for online or classroom-style instruction
Free passes to users conferences
Training credits to encourage continuous learning
Options for off-hours upgrades on your schedule
CampusInsight Conference & Online Community
Clients also can attend CampusInsight, the company’s annual users conference, where collaboration, education, and shared knowledge help clients fully optimize the company’s products and services.
Additionally, its visionary myCampusInsight community portal provides clients access to a community of users and opportunities to review and vote on the company’s product roadmap, enabling direct communication to top managers and company executives on the future of its software releases. Powerful enhancements included with CampusCare have ranged from the industry’s first online e-advising workflows to extensive CRM functionality for improving student recruiting and retention.